Last Updated: May 3, 2026
1. Scope
This Refund Policy applies to one-time purchases of CHATAROT.AI Stellar credits and monthly subscription Stellar credits. Stellar credits are for CHATAROT.AI digital services used in entertainment and self-reflection features. They have no cash value, are not transferable, and cannot be exchanged for cash.
Subscription Stellar credits are granted and reset for each paid billing period and do not roll over. Subscription cancellation generally takes effect at the end of the current paid billing period.
2. When Refunds May Be Available
You may contact us for review if:
- You were charged but the purchased Stellar credits were not added to your account.
- You were charged for a subscription period but the subscription Stellar credits for that period were not added to your account.
- You were charged more than once for the same intended purchase.
- A technical error prevented use of Stellar credits before any AI-generated content was delivered.
- There is an unauthorized or fraudulent charge on your payment method.
3. When Refunds Are Generally Not Available
Because Stellar credits unlock digital AI-generated content, refunds are generally not provided after Stellar credits have been used or after AI-generated content has been delivered, except where required by law or after our support review.
Prorated refunds are generally not provided after a subscription billing period has started, subscription Stellar credits have been granted, or subscription Stellar credits have been used, except where required by law or after our support review. You may cancel future renewals through the Stripe customer portal.
Daily free Stellar credits are promotional Stellar credits and are not refundable.
4. Stellar Credits Repairs
If a paid AI request fails before any usable content is delivered, CHATAROT.AI may automatically return Stellar credits to your account. This is an account Stellar credit repair and is separate from a Stripe payment refund to the original payment method.
5. How To Request A Refund Review
Email [email protected] with the email address on your CHATAROT.AI account, the approximate purchase or renewal time, the package or subscription tier purchased, and any Stripe receipt or payment reference you have. We aim to review support requests within 7 business days.
6. Legal Rights
Nothing in this policy limits any mandatory consumer rights that apply in your jurisdiction.